Terms of Use

Version 1 · Last updated: 19 October 2026

1. Acceptance of these terms

These Terms & Conditions ("Terms") govern the use of our website www.vedmarg.com, the Vedmarg web panel at account.vedmarg.com, the Vedmarg mobile apps and related services (the "Services"), provided by Menace Techdost Services Private Limited ("Vedmarg", "we", "us").

By creating an account, signing in or using the Services, you agree to these Terms and to our Privacy Policy.

• If you accept on behalf of a school, college, institute or other organisation (an "Institution"), you confirm that you are authorised to bind it.
• Students, parents and staff ("Users") get access through their Institution and must follow these Terms and their Institution's rules.

2. Accounts and access

• Give accurate information when signing up and keep it up to date, including the mobile number used for OTPs and account security.
• Keep usernames, passwords and OTPs confidential and do not share accounts. Activity under an account is treated as activity of that account's holder.
• The Institution decides who gets access and with which permissions, and must remove access for people who leave.
• Tell us straight away at [email protected] if you suspect unauthorised access.

3. Plans, add-ons and payment

• Plans: each plan and add-on (such as biometric attendance or WhatsApp messaging) has the features, limits and validity shown when it is purchased or activated. A free plan, if offered, may have limited features, and we may change what it includes.
• Fees: paid plans and add-ons are billed in advance in Indian Rupees, plus applicable taxes. Usage-based services such as SMS and WhatsApp messages are charged at the applicable rates and may need prepaid balance or credits.
• Renewal: plans must be renewed before they expire. After expiry, access may be limited until renewal; the Institution's data is kept as described in our Privacy Policy.
• Refunds are governed by our Refund Policy.
• Price changes apply from the next renewal, and we will tell you before they take effect.
• Devices: biometric devices bought from us are covered by section 4.

4. Biometric devices

We sell biometric attendance devices, made by manufacturers such as eSSL, as a reseller. We receive your payment, and our supplier delivers the device to you through a courier partner.

• Prices and payment: device prices are in Indian Rupees as shown on the product page or in your quotation. GST and shipping charges are shown at checkout or in the quotation. Payment is made in full, in advance.
• Availability: if a device becomes unavailable after you pay, we will offer you a suitable alternative or a full refund.
• Delivery and damaged items: see our Shipping Policy.
• Returns, cancellations and refunds: see section 14 of our Refund Policy.
• Installation and integration: not included in the device price. Integration with Vedmarg runs through a cloud server, which has a separate annual maintenance charge (AMC). Installation and AMC charges are shown in your quotation. Once the AMC is active, the device is connected to your Vedmarg account.

Warranty

Devices carry the manufacturer's warranty. The warranty period depends on the model and is shown on the product page, invoice or warranty card.

To make a warranty claim, contact us. We coordinate with our supplier and the manufacturer's service centre, who decide whether to repair or replace the device.

The warranty does not cover:

• physical damage, liquid damage, or damage caused by electrical surges or an incorrect power supply;
• devices opened, repaired or modified by anyone other than the manufacturer or its authorised service centre;
• misuse, or normal wear and tear; or
• accessories and consumables, unless the manufacturer states otherwise.

Shipping costs for warranty repairs may be charged according to the supplier's or manufacturer's terms.

5. Online fee collection

Institutions can collect fees online through our payment gateway partners.

• Payments are processed and settled by the payment gateway under its own terms.
• The Institution decides fee amounts, fines, concessions and refunds of fees. Parents and students should take questions about them to the Institution.
• Where an Institution sets a gateway or convenience charge, it is added to the amount payable and shown before payment.
• Vedmarg is not a party to fee arrangements between an Institution and its students or parents.

6. SMS, WhatsApp and other messages

The Institution is responsible for the messages it sends through Vedmarg. It must:

• send messages only to people it has a lawful basis to contact, and honour opt-out requests;
• use approved templates and sender IDs as required by TRAI regulations, and follow Meta's WhatsApp Business policies; and
• not send spam, misleading content or anything unlawful.

We may pause messaging that breaks these rules or that a telecom operator or Meta flags.

7. Institution data

• Ownership: the Institution owns the data it and its Users put into Vedmarg ("Institution Data"). It allows us to host, process and back it up only to provide and support the Services, as described in our Privacy Policy.
• Lawful basis: the Institution is responsible for the accuracy of Institution Data. It is also responsible for having the notices, consents and legal basis needed to record it, including consent from parents or guardians of children where the law requires it.
• Export: the Institution can download its data through the reports and export options in the Services, and can ask us for help.
• Calculations and documents: fee calculations, marks, grades, attendance totals, certificates and other outputs depend on the settings and data the Institution enters. The Institution should check them before relying on or issuing them.

8. Acceptable use

You must not:

• use the Services for anything unlawful, harmful, abusive or defamatory, or to upload content you have no right to use;
• access another Institution's data or try to get around permissions, limits or security controls;
• probe, scan or test the Services for vulnerabilities without our written permission (report issues as described on our Data Security page);
• upload malware, overload the Services, or scrape or copy them by automated means; or
• copy, modify, reverse engineer or resell the Services, except as the law expressly allows or we agree in writing.

9. Our website

Information on www.vedmarg.com, such as features, prices and offers, is provided in good faith for general information and may change without notice. Offers are subject to the terms shown with them.

If you post a comment or other content on our website or social media pages, you confirm you have the right to share it, and you allow us to display it there.

10. Third-party services and AI features

Some features rely on third parties, such as payment gateways, SMS and WhatsApp providers, biometric devices, app stores and Google or Meta services. Their own terms apply, and we are not responsible for their availability or actions.

AI-assisted features, such as generating questions or cleaning imported data, can produce inaccurate results. Review the output before you use it.

11. Availability and support

We work to keep the Services available and secure, but we do not guarantee that they will be uninterrupted or error-free.

• We may carry out maintenance, which we try to schedule outside school hours.
• We may improve, change or remove features.
• Support is available through the Help Desk in the web panel, by email and by phone.

12. Intellectual property

The Services, software, design and content we provide, and the Vedmarg name and logos, are owned by Menace Techdost Services Private Limited and protected by law. We give the Institution and its Users a limited, non-exclusive, non-transferable right to use the Services during the subscription. If you send us feedback or suggestions, we may use them without obligation to you.

13. Confidentiality

We treat Institution Data as confidential and use it only as described in these Terms and our Privacy Policy. The Institution must keep confidential any non-public information we share with it, such as pricing offered only to it.

14. Suspension and termination

• The Institution can stop using the Services at any time. To close the account and have its data deleted, an authorised person must ask us in writing.
• We may suspend or limit access if payment is overdue, if these Terms are breached, to prevent harm or a security risk, or if the law requires it. Where reasonable, we will give notice first.
• When the account is closed, the right to use the Services ends, and Institution Data is handled as described in our Privacy Policy.

15. Disclaimer

Except as expressly stated in these Terms, the Services are provided "as is" and "as available", without warranties of any kind, to the extent the law allows.

16. Limitation of liability

To the extent the law allows:

• Vedmarg is not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, goodwill or data arising from use of the Services.
• Our total liability for any claim relating to the Services is limited to the fees the Institution paid us for the Services in the 12 months before the event giving rise to the claim.

17. Indemnity

The Institution will indemnify Vedmarg against claims, losses and costs arising from:

• Institution Data;
• messages it sends through the Services; or
• its breach of these Terms or of the law, including any failure to obtain required consents.

18. Governing law and disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute through discussion. If it cannot be resolved, the courts at Meerut, Uttar Pradesh have exclusive jurisdiction.

19. Changes to these terms

We may update these Terms from time to time. The version number and date shown with them tell you when they last changed. If a change is significant, we will tell Institutions through the web panel or by email before it takes effect. Continuing to use the Services after that means you accept the updated Terms.

20. Contact us

Menace Techdost Services Private Limited (Vedmarg)
86, Kapoor Complex, Opp. Tyagi Market, Garh Road, Meerut, Uttar Pradesh 250004, India
Email: [email protected] · Phone: +91-8923410020